Site5 Hosting Review

Site5 Hosting Review

Steven Johnson  
 
4.1
 
4.1 (5)
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Site5 Hosting Review

Hosting Plan Features

Disk Space
Unlimited
Data Transfer:
Unlimited
Refund Policy:
45 Day
Domains in Plan:
1
Price:
4.95
Edit DNS Zone File:
Yes
Control Panel:
cPanel
Hosting Plan Types:
  • Shared Hosting
  • Budget Hosting
  • Business Hosting
  • Reseller Hosting
  • Green Hosting
  • Cloud Hosting
  • VPS Hosting
Datacenter Locations:

Support Options

Email Support
Yes
Phone Support
Yes
Support Forums
Yes
Live Chat
Yes
Knowledgebase or FAQ
Yes

WordPress Features

1 Click Installers:
Yes
Fantastico:
Yes
Ion Cube Support:
Yes

MySQL Features

MySQL Databases:
Unlimited
phpMyAdmin:
Yes

Company Details

Company Headquarters:
San Ramon, California
First Year in Business:
1999

Site5 is perfect for WordPress blogs. Knowledgeable support staff, fast servers and the ability to move to cloud hosting. We have hosted with Site5 for over 6 years and they have not let us down.

Site5 are a great fit for those looking for redundant or business class hosting. They developed one of the best multi-site control panel, for those with multiple WordPress blogs. Read Full Site5 WordPress Hosting Review

Site5 Benefits:

  • Fully Redundant Cloud Hosting
  • Excellent Tech Support
  • Perfect hosting companies for businesses
  • Servers configured correctly for WordPress

http://www.Site5.com

Established in 1999 by Matt Lightner and Rod Armstrong, Site5 was created to provide high quality web hosting services to for individual blogs as well as hosting to large companies.

Site5 has guarantees on support and uptime, this company is known for powerful technical performance and accessible web hosting.  Site5 currently hosts over 200,000 domains and has really been expanding over the past few years.

WordPress Expert Review

Site5 is one of our favorite WordPress hosting companies.  Support is very responsive and helpful.  Servers are solid, fast, and configured well to run WordPress.  Additionally they have a wide range of hosting plans from shared hosting to cloud hosting to dedicated servers.

About 2 years ago Site5 changed management and the features and support really improved. The support staff is excellent, helpful and very knowledgeable.

Ability to host WordPress

Site5 is great place to host WordPress. Their servers are configured so that WP runs perfectly.  Site5 gets even better if you need to host multiple sites.

One of the best plans/features is the turbo option. This option allows you to give each site its own cPanel control panel. So no more stacking several sites into one public_html directory, which is a huge security improvement.

Server Speed and Uptime

The servers are all top of the line and continually being upgraded.  Over the past 5 years our Site5 server has probably been upgraded 3 to 4 times.  Each time with faster and more robust hardware.  We have always given us plenty of advanced notice and the upgrades have been very smooth.

We have also used cloud hosting with them with very good results, the price is a little higher for cloud hosting but well worth it if you have a mission critical website.

Customer Support

Site5's customer support is among the best in the business. When you submit a ticket and support helps you out, included in the email is a picture of the staff member that is helping you. This is a nice touch in my opinion.

You can contact support via email, online chat, and phone.  We typically contact them via chat or email.  With chat a technician will appear with in 1 to 2 minutes.  With email we will have a response to our question with in 15 to 30 minutes, sometimes even faster, it just depends on the question.

Support is always friendly, helpful and work to find a solution rather than place the burden back on the user.  If you have a problem with support or Site5 the owners are always willing to jump in to help get the issue resolved.  That is pretty good customer service.

Plans and Prices

Site5 has a wide range of plans and prices. Plans start at shared hosting and go all the way up to dedicated servers.  We feel Site5 really does well with the Cloud Hosting (Redundant) plans and the plans with multi-site hosting.  They have one of the best setups and control panels to manage multiple sites.

They are not one of the discount hosting companies that has dirt cheap prices and dirt poor service.  The prices are a little high 10% to 20% but the extra money spent is well worth it. What is your time worth and I am sure the time saved from not having to deal with an unhelpful hosting company is well worth it.

Final Thought

Site5 is a very reputable and excellent company to consider for your next WordPress blog.  We have been hosting with them for over 6 years and they have always done a great job both in keeping the servers up and running, communications about server upgrades and responding to all of our tech support questions.

Site5 Features and Detailed Information

Site5 Hosting Plans

Site5 offers basic, reseller as well as dedicated web hosting plans.

Shared Plans:

HostBasic – This plan starts at $4.95 per month and provides unlimited disk space, unlimited bandwidth, 1 website, control panel, site builder and 24X7 support. HostPro – Under this plan, you can get unlimited disk space, bandwidth, websites, control panel, site builder and 24 hour support in just $7.95 per month. HostPro+Turbo – Starting at $10.95 per month, this plan provides unlimited disk space, bandwidth, websites, control panel, site builder, 24/7 support, dedicated IP address and multi-site capabilities.

Reseller Plans:

ResellerStarter – For resellers, this plan includes 50 GB disk space, 500 GB bandwidth, 3 IP addresses, unlimited resold accounts and free reseller hosting book. The price is $23.95 per month. ResellerStandard – By paying $33.95 per month, customers can get 80 GB disk space, 700 GB bandwidth, 3 IP addresses, unlimited resold accounts and free reseller hosting book in this package. ResellerPremier – With 120 GB disk space, 1000 GB bandwidth, 3 IP addresses, unlimited resold accounts and free reseller hosting book, this plan is priced at $49.95 per month.

Dedicated Hosting Plans:

Dual Core Conroe 3040 – This dedicated hosting plan includes 4096 MB RAM, 2x250 GB hard disk, 2000 GB bandwidth, 13 IP addresses, cPanel and free instant setup. The price is $200 per month. Quad Core Kentsfield 3210 – By paying $255 per month, you can get 4096 MB RAM, 2x500 GB hard disk, 2500 GB bandwidth, 13 IP addresses, cPanel and free instant setup.

Quad Core Kentsfield 3360 – In this package, features include 8192 MB RAM, 2x500 GB hard disk, 2500 GB bandwidth, 13 IP addresses, cPanel and free instant setup. The price is $350 per month.

All hosting plans include:

  • Web statistics
  • Unlimited MySQL databases
  • 50+ scripts
  • Unlimited email accounts
  • Spam protection
  • Unlimited FTP accounts

Site5 WordPress & Technical Features

  • WordPress 1 Click Install
  • WordPress expert advice
  • Cpanel Servers
  • Single sign in for all systems

Apart from the basic hosting features, Site5 packages include 12 GB RAM, support for Perl 5.8, Python 2.3, 2.4, 2.6 & 3.0, Ruby on Rails (Ruby 1.8.7 & Rails 2.3.3, PHP 4 & 5 (w/Zend Optimizer) and CGI-BIN. There is a 99.9% uptime guarantee, 60-day money back guarantee and support response time guarantee.

Site5 provides a powerful, customized version of cPanel (called SiteAdmin) as the user interface. The software allows you to manage all of your site’s files, email accounts, domains etc. from one place. MySQL databases can be created and controlled through the pre-installed copy of phpMyAdmin found within the SiteAdmin area.

The easy to use cPanel includes Fantastico, web templates, themes and photo gallery.

Site5 provides excellent support for bloggers; Fantastico comes pre-configured with every hosting account and can be accessed through your SiteAdmin panel. From in here, Wordpress can be installed at the click of a button.

Site5 Support

  • Phone Support: Yes
  • Email Support: Yes (24hr/day)
  • Support Ticket System: Yes
  • Live Support Chat: Yes
  • Support Forums: Yes
  • FAQ & Wiki: Yes

Site5 also provides support response time guarantee for customers of all hosting plans.

Technical support at Site5 is highly acclaimed by users and critics alike. Their most commonly used tech support method is the ticket system, where you can place a help request and await response. Site5 employs full-time personnel who are claimed to respond to each ticket within 15 minutes.

There’s also a very responsive toll-free phone option, or live chat if that’s what you prefer. At forums.site5.com, you will find thousands of Site5 members actively helping each other with technical issues.

Visit Site5  http://www.site5.com

Use Coupon "SAVE20" to save $20 at Site5

Editor review

(Updated: March 30, 2017)
Overall rating 
 
4.1
Features 
 
3.5
User Experience 
 
4.0
Price 
 
4.0
Site Speed & Uptime 
 
4.0
Tech Support 
 
5.0

WordPress runs perfectly

Site5 is a very reputable and excellent company to consider for your next WordPress blog. We have been hosting with them for over 6 years and they have always done a great job both in keeping the servers up and running, communications about server upgrades and responding to all of our tech support questions.

Reviewer Info

Describe Yourself
WordPress Professional
How long have you used this host:
3 months to 1 year
Was this review helpful to you? 

User reviews

5 reviews

Overall rating 
 
4.1
Features 
 
3.9  (5)
User Experience 
 
4.0  (5)
Price 
 
4.5  (5)
Site Speed & Uptime 
 
4.2  (5)
Tech Support 
 
4.0  (5)
Ratings (the higher the better)
Features
User Experience
Price
Site Speed & Uptime
Tech Support
Reviewer Info
Pros and Cons
Comments
Overall rating 
 
5.0

Perfect

Been with Site5 for about 6 months now, and all this time, they have been nothing short of perfect! THey have gone well overboard in helping resolve issues. The support staff checks up on you after a few days to make sure your issue was resolved. They’re nice, helpful and very easy going. The service and performance is fantastic too. I just can’t say enough good things about these guys. As long as they remain this way, I will never switch hosting providers!

To me, after being online over 10 years, I can honestly say that Site5 is by far the best company we’ve ever hosted with. I promise you, if you give them a shot, you won’t be sorry!

Reviewer Info

Describe Yourself
WordPress Expert
How long have you used this host:
3 months to 1 year
Was this review helpful to you? 
Overall rating 
 
1.9

Recently turned bad!

I was very happy with Site5.com for several years until recently. I never had a problem and the server was fast and extremely reliable. A while ago, they moved my account to a new server.

Sometime after being moved to the new server, I started noticing frequent periods of the server being slow or down for a few minutes at a time. Worse, my e-mails started bouncing because the server was on a spam list.

Much worse, I found out that my e-mails were bouncing because they took away my dedicated IP address when my account was moved to the new server. They never even notified me that I no longer had a dedicated IP address which I paid for.

I have the Turbo account which was paid for five years and included one dedicated IP address. They still advertise the Turbo plan which still includes one dedicated IP address. However, Site5.com is refusing to give me back a dedicated IP address. Instead, they told me to buy an SSL certificate somewhere and then pay them a fee to install it. Consequently, I will probably move my account to Hostgator.com.

I suspect that most of their accounts have not realized that they lost their IP address. I am considering a class-action lawsuit against Site5.com and I am interested to find out if anyone else has experienced the same problem.

Reviewer Info

Describe Yourself
WordPress Intermediate User
How long have you used this host:
more than 1 year
Was this review helpful to you? 
Overall rating 
 
4.8

5 star service

Site5.com, really a five star web hosting service!

I have been a web hosting customer of several companies along 12 years and never I had found a web hosting company with better and faster support than Site5.

They reply the support tickets in an amazing average speed of 5-10 minutes or less!

Reliable and fast servers, and a really cheap price, I have the HostPRO+Turbo hosting package that includes a very good multi-admin panel with nice tools (they have their own improved version of cPanel and Fantastico), unlimited websites, unlimited disk space and bandwidth for $13.95/month and another nice thing of this company is they DO accept Paypal.

I knew about Site5 more than one year ago, a partner and friend of mine has some sites with them, but at that time I was skeptical and I had some sites running with ASP (Windows hosting), so I didn’t get convinced to migrate Site5, now I have have about three months using personally Site5 I have no complaints neither downtimes, and now I have migrated all my websites to Site5. My partner has no dowtimes in almost two years.

Really Site5 is the best linux-based hosting service in my 12 years experience as web hosting customer.

Biggest Pro: Support , Uptime , Billing
Biggest Con: No Windows hosting

Reviewer Info

Describe Yourself
WordPress Professional
How long have you used this host:
more than 5 years
Was this review helpful to you? 
Overall rating 
 
5.0

Excellent!

Site5 have been hosting my site for a couple of months now. They provide an excellent service!

I would recommend Site5 any day! xD

Reviewer Info

Describe Yourself
Wordpress Beginner
How long have you used this host:
1 to 3 months
Was this review helpful to you? 
Overall rating 
 
3.9

Getting better

Been with site5 for a few years now and they have always done me right.

After the new owners took over things only got better.

Reviewer Info

Describe Yourself
WordPress Intermediate User
How long have you used this host:
more than 1 year
Was this review helpful to you?