Rochen Hosting Review
SJ
Steven Johnson
Updated
January 22, 2020
Header
Overview Intro
"Rochen hosting is a huge WordPress and open source supporter and they have the hosting services to back it up."
Hosting Features
Free SSL Certificate
Yes
Control Panel:
cPanel
Website Backups
Daily
phpMyAdmin:
Yes
Editor review
1 review
Firm favourite
(Updated: March 30, 2017)
Overall rating
4.3
Features
4.5
User Experience
4.5
Price
4.5
Site Speed & Uptime
4.0
Tech Support
4.0
For those not familiar with Rochen they host the main Joomla.org website, true it is not WordPress but it is one of the other very popular opensource content management systems. They do an excellent job supporting the Joomla community these qualities are extended to all the WordPress Sites that they host. Additionally, if they can support such a high traffic site just think what they can do for your blog.
Reviewer Info
WordPress Experience Level
WordPress Professional
How long have you used this host:
more than 5 years
Review Summary
We have used Rochen for quite a while and they have always done an excellent job. Very professional and knowledgeable staff.
SJ
Steven Johnson
User reviews
3 reviews
Overall rating
4.0
Features
4.3(3)
User Experience
4.0(3)
Price
3.8(3)
Site Speed & Uptime
4.3(3)
Tech Support
3.7(3)
Excellent start...
Overall rating
5.0
Features
5.0
User Experience
5.0
Price
5.0
Site Speed & Uptime
5.0
Tech Support
5.0
It's early days, but the service I've had from Rochen has been brilliant so far. All my tickets are responded to very quickly giving good, accurate advice. Explaining that I was not a web expert, they tempered their support so that even I could understand it. I've moved a website of mine to them already and, if the site performs well speed-wise, I'll migrate my other sites to them also.
Reviewer Info
WordPress Experience Level
WordPress Intermediate User
How long have you used this host:
1 to 3 months
Review Summary
Migrating to a new hosting company. Glad I chose these Rochen!
Pros and Cons
Pros
Excellent support.
S
Sam
Highly recommended
Overall rating
4.7
Features
5.0
User Experience
5.0
Price
3.5
Site Speed & Uptime
5.0
Tech Support
5.0
Rochen is expensive if you look at just the price. For the price I paid for hosting 3 domains, I could have gotten, unlimited domain, unlimited disk space, unlimited bandwidth, and even free IP from some other hosts.
But I stick with Rochen. Unlimited bandwidth means if unfortunately your site is placed with a few high traffic sites, your site will be very very very slow. I have hosted with another popular hosts before and I have problems accessing my site hosted there.
The customer service is excellent, and reply to you very quickly even if you just send in a “normal” ticket to them.
Highly recommended, and you will never look back.
But I stick with Rochen. Unlimited bandwidth means if unfortunately your site is placed with a few high traffic sites, your site will be very very very slow. I have hosted with another popular hosts before and I have problems accessing my site hosted there.
The customer service is excellent, and reply to you very quickly even if you just send in a “normal” ticket to them.
Highly recommended, and you will never look back.
Reviewer Info
WordPress Experience Level
WordPress Intermediate User
How long have you used this host:
more than 5 years
T(
TF (wormster)
Needs better support
Overall rating
2.4
Features
3.0
User Experience
2.0
Price
3.0
Site Speed & Uptime
3.0
Tech Support
1.0
I was with Rochen for 3 years and when there were no problems, everything was fine. But I believe the most import quality when choosing a hosting company is their level of support, and it is here that they failed me horribly.
My site was hacked and there were some Perl script running that caused Rochen concern with their server security. I can of course understand this. But they were arrogant with me in the support thread (my only way to communicate with them). They took my site down twice and both times left me hanging for hours upon hours. There was nothing I could do, as I was entirely at their mercy. Trust me, you do not want to be at Rochen’s mercy, period. To say they have a terrible ‘bedside manner’ with non-developers is an understatement. I am in customer service and if I ever treated a client the way they treated me…. well, my boss would hear about it – that much I am certain.
It is my recommendation that you stay clear of Rochen if you are a non-developer.
My site was hacked and there were some Perl script running that caused Rochen concern with their server security. I can of course understand this. But they were arrogant with me in the support thread (my only way to communicate with them). They took my site down twice and both times left me hanging for hours upon hours. There was nothing I could do, as I was entirely at their mercy. Trust me, you do not want to be at Rochen’s mercy, period. To say they have a terrible ‘bedside manner’ with non-developers is an understatement. I am in customer service and if I ever treated a client the way they treated me…. well, my boss would hear about it – that much I am certain.
It is my recommendation that you stay clear of Rochen if you are a non-developer.
Reviewer Info
WordPress Experience Level
WordPress Intermediate User
How long have you used this host:
more than 1 year
AB
Aram Brazilian
