SiteGround Hosting Review

SiteGround Review
by: Steven Johnson
Last Updated: January 21, 2020     Posted: July 26, 2009

"Siteground is the leader when it comes to hosting your first WordPress website. I can not think of a better first hosting company."

5.0 of 5
Expert Rating

4.5 of 5
User Rating

Siteground Hosting Overview: Started in 2004 and 15 years later they are one of the largest and well respected hosting companies. SiteGround is an excellent hosting choice, with great service at a great price. We see the most positive reviews from experts in the WordPress community. If you are familiar with WordPress, SiteGround will be a good fit. Learn More.
Siteground is truly one of the darlings of the Open Source Hosting World. They have fast servers, excellent technical support, great prices, and are HUGE WordPress and Opensource contributors. We have hosted with them for over a decade and have been very pleased. Read on to get all the details.

Pros and Cons

SiteGround has gone from an idea among college friends to be one of the major players in online hosting, open-source technology and especially WordPress. We have known and hosted with them for well over 10 years (they have been in business for 15), here are some of the pros and cons we have experienced along the way.


SiteGround has become the best WordPress hosts you can think of. Servers are fast, tech support is excellent and many helpful features you will not find with other hosting companies.

  • Live Phone and Chat Support
  • Simple signup/ getting started process
  • WordPress works like a charm in seconds
  • Comes with pre-built WordPress templates
  • Friendly support
  • Experienced hosting company
  • Excellent Uptime Guarantee
  • Lower Data Storage Limits - but honestly 99% of wordpress sites will never come close to hitting these limits


  • Prices increase on renewal

Performance and Reliability

WordPress runs great. Once it was installed, it was very smooth and responsive. We navigated around in the back looking at different sections of the site and it was able to keep up with the speed that we wanted to move at.

For testing the speed and uptime we use Pingdom and other uptime monitoring services. The test loaded the home page of a website. This site had a basic template with one header image and 20,000 of Lorem Ipsum text. It has run perfectly smooth for the past 3 months. At it's best it loads at 500ms and on average runs at 575ms. These speeds are VERY impressive. We hope to test it further with a fully developed site with images and more scripts to load. However, this is a very good indication that it will run fast.

Customer Experience / Ease of Use

SiteGround has mastered the signup process. It all takes place on 1 screen and takes about 3 minutes to do. At the end of the page make sure your selection is correct. The premium support costs extra but you may be able to get free for 3 months.

To add extra's like Domain Privacy, Daily Backup, HackAlert Monitoring raises the cost significantly over the months that you sign up for the service so be sure you pay attention to it.

It is a pain that companies try to stick extras onto the costs. You won't regret being with SiteGround regardless. Over the years of hosting with lots of different hosts, we have learned that the selling never stops. You have to know what you want and ask for it and say no to things you do not need.

After registration, there is an email sent to you and you can log in with your credentials. Soon after a sales rep calls to make sure you were pleased with your hosting decision. Either this is an extremely awesome sales tactic, or they are sincere about wanting you as a customer. We have not experienced anything to suggest the former.

Siteground Tech Support

Ticket Support: Yes
Phone Support: Yes
Support Forums: Yes
Live Chat: Yes
Knowledge Base: Yes
Video Tutorials: Yes

SiteGround is widely acclaimed as having one of the most technically knowledgeable support teams in the hosting industry. They can be contacted either through email, toll-free telephone or online chat.

Thank goodness for phone support. If you were worried about getting the help you need at SiteGround, don't. It works great. We called them up (Support staff was in Bulgaria) and asked them how to uninstall WordPress and reinstall it. Support was super helpful and provided clear concise instruction.

Afterward, we asked about being able to manage the different templates and the support staff offered to send us an email with tutorials on how to do it. We accepted this offer and after we hung up the phone, we were got the email with all of the information we need to install Templates.

One last thing. She kept reminding me that if I found a template anywhere online I could get it installed through them. So if you want, go scour the internet for the best theme, call them up and they will walk you through how to install it. Done and done.

Hosting Plans & Packages

SiteGround has 3 plans that work well for WordPress

  • StartUp: $3.95/Month
  • GrowBig: $5.95/Month
  • GoGeek: $11.95/Month

StartUp Hosting Details

  • 1 Website
  • 10 GB Web Space
  • Good for about 10,000 monthly visits
  • Essential WordPress Features Included

GrowBig Hosting Details

  • Unlimited Website
  • 20 GB Web Space
  • Good for about 25,000 monthly visits
  • Essential WordPress Features Included
  • Premium WordPress Features Included

GoGeek Hosting Details

  • Unlimited Website
  • 30 GB Web Space
  • Good for about 100,000 monthly visits
  • Essential WordPress Features Included
  • Premium WordPress Features Included
  • Geeky WordPress Features Included

Hosting Features

Free SSL Certificate: Yes
Website Backups: Daily
Control Panel: Developed In-house
Domain Registration: Free
Edit DNS Zone Files: Yes
Email Services: Yes
PHP MyAdmin: Yes
Mysql Databases: Unlimited
ionCube Support: Yes

Free SSL Certificates
All hosting plans come with free SSL certificates. The certificates are from Let’s Encrypt. A free SSL cert is a huge cost savings, not to mention the time and hassle of finding and managing the certificate.

If you are not familiar with Let's Encrypt they are the biggest SSL provider and backed by some of the biggest names on the internet including Cisco, Facebook, Shopify, and SiteGround. Yes Siteground is one of the major sponsors for this awesome program.

Staging Tool
One very cool feature is Siteground's staging tool. This tool allows you to make a copy of your site, make changes to the site and then push those changes live when it is ready. This feature is HUGE and a real time-saver for those who are not able to work on the live website.

Daily Backups
Another key feature is Daily Backups and Siteground provides them. Your website is backed up daily and 30 backups are stored on their servers. In addition to the daily backups are one-click backups. So it is super simple to take a backup before updating a key plugin that sometimes breaks your site.

Email Service
If you need email service then Siteground has you covered. Generally, it is best to use an email provider rather than the hosting company BUT if you need email service then no need to pay another bill.

WordPress Specific Features

WP Optimized Servers: Yes
WordPress Transfer: Free*
One-click Installers: Yes
WordPress Automatic Updates: Yes

WordPress Optimized Servers
Siteground has developed a fully optimized WordPress Hosting Environment. Optimizations include server tuning, free content delivery network, caching system, and image optimization tools.

Since they have been hosting WordPress since they have been a company they have figured out how to do it best and now that WordPress is so popular they have put even more resources in getting the WP installs to be as fast as possible.

One Click Wordpress Installer
SiteGround offers a one-click installer, that gives you a functional WordPress site in minutes. No need to download and install WP manually, your site is ready to go, saving time from all of the repetitive tasks when setting up a new site

WordPress Transfer
If your site is at another hosting company then you can transfer it to them in a few clicks using the Siteground migrator plugin. If you feel more comfortable with a professional transferring the site, SiteGround provides this service. They migrate over 50,000 per year. If you are on the GrowBig or GoGeek plan then the service is free.

Managed WordPress Updates
Siteground can automatically update your WP core files and plugins so you do not have to. They provide quite a few options for specifying how often, and options for skipping updates if needed

Free WordPress Templates
One thing that was pretty cool; we discovered that SiteGround has its own templates preloaded with the install of WordPress. They are all up to date with the latest live preview.

On that note, they have tons of templates out there. If you sign up for their plans, you get them for free. We looked through them and they have some good ones.

Company Details

Company Headquarters: Sofia, Bulgaria
First Year In Business: 2004
Founded By: Group of University Friends
Number of Employees: Over 500
Domains Hosted: Over 2 Million

SiteGround was established in 2004 by a group of university friends. They started with a lot of enthusiasm and love of open source technologies. Over the years they have now grown to over 2 Million websites and over 500 employees.

On of the reasons SiteGround has grown so much with happy customers is that they focus on empowering their customers to build better, faster and safer websites without having to worry about hosting. SiteGround has the hosting servers covered.

Operating from Sofia, Bulgaria, they have data centers in the USA (Chicago, Illinois), Europe (Amsterdam, The Netherlands), and Singapore.

Professional development and hard work bring along an exciting and fun atmosphere. SiteGround is an open friendly environment where employees are encouraged to find and develop their personal strengths while continually learning. Siteground has been named employer of the year, for three consecutive years in a row. Congrats to them for quite an accomplishment.

It also needs to be noted that SiteGround is a major sponsor of Let's Encrypt, an industry-created movement to provide a free SSL certificate to your website.

Data Center Details

SiteGround has data centers located in:

  • Council Bluffs Iowa United States
  • Chicago, IL, United States
  • London, England, United Kingdom
  • Eemshaven, Netherlands
  • Amsterdam, Netherlands
  • Singapore

Siteground ensures all their data centers are extremely secure, use the latest technologies and have spare servers and hardware onsite in case of equipment failure. Along with the spare equipment a team member is onsite to replace it immediately.

Refund Policy

Refund Policy: 30 Day

SiteGround has a 30-day money-back guarantee on all shared hosting plans. If you are on the cloud hosting platform then it is 15 days. Their refund policy is in line with the rest of the hosting industry and we have not heard of stories of trouble getting refunds. Keep up the good work SiteGround

Here are some of the conditions around the refund policy, again most of this is pretty standard. No moneyback for Dedicated Hosting or 3rd Party services including domain name registration. If you are renewing a service then no refund, just on new signups.


Steven Johnson
WordPress Hosting Expert

What you need to know about SiteGround:

SiteGround is one of the best hosting companies in the business. They are well established and have an excellent and well-deserved reputation. SiteGround is very active in the WordPress and opensource community, so you know they know how to host WordPress. SiteGround is an excellent WordPress hosting.

Overall Rating
5.0 / 5.0

Editor review

1 review

Excellent WordPress Hosting Company
Overall rating 
User Experience 
Site Speed & Uptime 
Tech Support 
SiteGround does a great job at hosting. We have been hosting with them for a couple of months with a demo site and after monitoring by the minute, we have found them to be very dependable. The sign up was simple and easy, accessing the cPanel was easy, and managing our new WordPress site was painless.

After reviewing we found SiteGround delivers on what you pay for. Their hosting is reliable, tech support is responsive, cPanel is easy to navigate and use and sites run well on their servers.

Before starting our account with SiteGround we had heard bad customer experiences due to support staff not being friendly. However, this claim hasn't been proven to us yet. Not by a long shot. We felt like they did a great job.

They have an extensive tutorial library and the support staff is ready to point you in the right direction. The flaw in thinking might be that using a web hosting company means the user won't have to learn how these tools work, but the truth is, in order to have a successful website, you have to spend the time and energy on it. No one will do it for you (for free).

Overall, our criticism could be that SiteGround is has a little bit more technical side to them. You need to have a basic understanding of open source CMS's, how hosting companies work, and know-how to ask good questions. SiteGround does not try to win you over, rather, they avidly give you solutions that will help you learn on your own. In our opinion, this works better in the long run but won't work for those who need someone to manage their websites for them.

Reviewer Info

WordPress Experience Level
WordPress Professional
How long have you used this host:
more than 5 years

Pros and Cons

Well Established
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User reviews

1 review

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4.0  (1)
User Experience 
5.0  (1)
3.5  (1)
Site Speed & Uptime 
5.0  (1)
Tech Support 
5.0  (1)
User Experience
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Reviewer Info
Your Review
Great after the learning curve
Overall rating 
User Experience 
Site Speed & Uptime 
Tech Support 
I have used Siteground since I first started blogging several years ago. At first I was frustrated with some of the installations (wordpress), but after i got through those it has been super awesome. The more people I run into about hosting, they recommend siteground. So i’ll pass it along.

Reviewer Info

WordPress Experience Level
WordPress Expert
How long have you used this host:
more than 1 year
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