Contact Us Page Design Overview
Every site needs a Contact page and every contact page needs specific details and info to make it useful.
When researching contact us page best practices, I found lots of posts that show well designed pages but not many posts that talked about what should be included on the page. This lack of detail became the genesis for this post.
Information to include on the Contact Page
Here are some guidelines, suggestions / best practices and examples for creating a the best contact us page.
What to Include
Contact Information / Contact Methods
- Company Address
- Phone Numbers
- Fax Numbers (if they have them)
- Email Address
- Social Media Channels
- Hours of Operations / Time Zones
- Multiple Languages
- Wait times for immediate reposnses
- Approximation for reponse times (24 hours/ 3 business days / etc)
At a minimum include the main office Phone number.
Additional Number to consider including
Customer Service Numbers
Press Contact or Media Relations
Accounting / Accounts Receivable / Accounts Payable
Include addresses for the main or corporate office
Include addresses for any branch or remote locations
With Physical Address include a link (that opens in a new window) to map application where they can get directions
External building photos so visitor can visualize the locations.
Linking to Contact Us Page Guidelines
The link to the contact us page at a minimum should be in two key contact locations and should really be added to both locations.
- Main Menu or Top Utility Menu
In general, the contact link should be furthest to the right in the main menu system or easy to find in the upper right corner.
Show screen shots of each
In addition to location the text should be either
- Contact Us
Contact Form Best Practices
Poor Contact Us Practice Consequences
If you do not make your contact us page easy to locate or short on information the website can be seen and unreliable, not trustworthy or difficult to work with.
Additional Resources and Further Reading
Steven Johnson, a WP Hosting Reviews senior editor, works from Atlanta and covers all things related to WordPress and Hosting.
He graduated from Georgia Tech in Chemical Engineering, has managed hosting companies and now builds WordPress and Joomla Websites for small to medium companies full time.